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This means that when you place your order, our team start crafting your product from scratch. It's not pulled from a shelf; it's crafted exclusively for you.

Production time is currently two weeks. We will confirm your delivery date once you have placed your order via email.

If you have any queries please contact us via our contact page above.

Once your item is complete we use DPD and APC Overnight to ship your order. We use a next day service for the UK and 3-5 day service for EU.

Returns

At Bob Cool, we take pride in creating made-to-order products that are uniquely crafted just for you. Due to the personalized nature of our 'Rustic Range,' we do not accept returns.

However, if you receive a product that is faulty or damaged, please contact us immediately. We are committed to ensuring your complete satisfaction and will work swiftly to address and resolve any issues, providing you with a replacement or suitable solution to ensure your experience with us is nothing short of exceptional.

Your happiness is our priority, and we stand by the quality of our craftsmanship.